Customer service Handling Components
All-round care with the Afag Service
We rely on maximum availability and stability to ensure that existing processes are not significantly interrupted. But what if something still doesn't work?
Then a quick solution is needed. Via our central service numbers we record your query and immediately forward the information to our team of experts. You will then get a response from our experts.
Using our remote maintenance module, our experts have direct and immediate access to your system. Our service personnel will also gladly visit you at your premises.
- Product training at the customer's facilities or at Afag
- Repair service
- Phone support
- Consultation and optimisation of applications on site
- A 24-month guarantee from the time of commissioning (not exceeding 27 months from delivery)
- Remote maintenance via TeamViewer
- Calculations and design of applications
- Implementation of OEM solutions
- Large download area (e.g. CAD, technical data sheets, operating manuals)
Contact our service team in Switzerland at +41 62 959 86 86