Customer service

All-round care with the Afag Service

We rely on maximum availability and stability to ensure that existing processes are not significantly interrupted. But what if something still doesn't work?

 

Then a quick solution is needed. Via our central service numbers we record your query and immediately forward the information to our team of experts. You will then get a response from our experts.

 

Using our remote maintenance module, our experts have direct and immediate access to your system. Our service personnel will also gladly visit you at your premises.

 

Our service:

  • Product training at the customer's facilities or at Afag
  • Repair service
  • Phone support
  • Consultation and optimisation of applications on site
  • A 24-month guarantee from the time of commissioning (not exceeding 27 months from delivery)
  • Remote maintenance via TeamViewer
  • Calculations and design of applications
  • Implementation of OEM solutions
  • Large download area (e.g. CAD, technical data sheets, operating manuals)

 

Our service contacts:

  • Handling and transporting in Huttwil, Switzerland:
    Front desk
    T +41 62 959 86 86
  • Feeding technology in Amberg, Germany:
    Front desk
    T +49 9621 650 27-0
  • Handlingsystems in Hardt, Germany:
    Marcus Fiedler
    T +49 7422 560 03-20